Frequently Asked Questions about SA Wedding Décor
We hope we can answer any questions you may have here but if not please CONTACT US.
Do you deliver and collect out of office hours?
We can deliver and collect any time of day or night. Firstly, we charge a delivery as well as a collection fee. (For both stock and crew as it is normally two separate vehicles) We recommend that we collect the same night that the event ends as all the goods otherwise remain your responsibility until we have them in our possession. Venues DO NOT normally take any responsibility if stock is not collected straight after the event. Lastly there will be a setup and strike (décor removal) fee if we need to setup and remove décor. Delivery / setup / collection and breakdown that occurs out of office hours or on public holidays will attract a surcharge. Normal hours are from setup at 09h00 and no later than strike at 16h00, with Saturday strike at 12h00.
How long in advance should I secure my décor order?
If the stock and staff are available you can order your decorations right up to the day of the event. For your own peace of mind, we do however recommend that you book your décor items three to six months in advance.
Can I change my order once I have confirmed it?
We require your final numbers one month before the event, but we always make a plan if your numbers increase and we can certainly accommodate minor adjustments to your confirmed order.
Do you have your own in-house florist?
Yes, we do. However, you are welcome to arrange or provide your own flowers.
Why do different suppliers’ costs vary with flowers?
The cost of a flower arrangement can widely vary based on the type and quantity of flowers as well as the quantity of filler and seasonal flowers that are used. In other words, you cannot compare apples with apples. The best solution is to be upfront about your floral budget and supply detailed inspiration pictures, which we can then customise accordingly within your budget and even advise on whether your expectations are realistic or not.
Also, different suppliers source their flowers from different wholesalers so it’s important to know that you are booking a florist who uses only quality flowers. Always book a floral mock-up with your supplier. It costs extra but is well worth the spend and gives you the opportunity to make changes and go for perfection on your wedding day.
Do you own all of your décor stock?
We pride ourselves as a one-stop event décor shop, so while we own our own stock, if there is something we don’t have and you need, we will find it for you.
Can I hire stock from you to set up my own wedding?
Yes, you can hire CERTAIN stock to set up on your own. Some items require our staff expertise that we do not allow clients to transport or setup.
Do you only do big-budget weddings?
No we do any type of event from small intimate affairs to large events and we can tailor events to fit any style and budget.
If SA Wedding Décor is decorating my event, can I still handle certain aspects of the décor myself?
Yes absolutely! We encourage the client to do so. Please do note though, that our logistic fees cover the set-up of our décor items ONLY and if you require us to setup anything beyond this we will charge accordingly.
What are your appointment hours?
We are open 9am to 4pm, Monday to Friday but meet by appointment only.
How much can we expect to pay for the décor?
A wedding event is highly personalised and creating it can cost quite a lot of money. We recommend that you start budgeting for your wedding décor items well in advance so that you are prepared. Every décor item in our stock is individually priced and we do NOT offer packages. Once you have a ballpark figure based on the package you choose, you can then begin to add extra items to build on your theme. All corporate events are tailor-designed and cost accordingly.
Are you event planners?
No, we are not event planners. We offer a décor styling and rental service only.
Do you charge consultation fees?
Enjoy free in-depth consultations with our experts who specialise in wedding and event décor but do book in advance. Once you have accepted our quotation, we offer a mock-up table. However, we charge extra for the flowers and consumables used for this presentation. We also allow photos to be taken but only when we have received a deposit securing our services. Consultation fees are charged for corporate events.
Any further queries or to book an appointment, don’t hesitate to call us on 0609686882.